No Refund Policy — Digital Products

Digital products are delivered to your email within minutes of payment, and the files are yours to keep from that moment. Because a download cannot be returned, AI DigitalGen does not offer refunds, returns or exchanges on any digital product once it has been paid for. The only exception is a payment error, covered in section 4.

• No refund if you change your mind after buying.
• No refund if the product does not suit your baby, family or situation.
• No refund for files you did not download, open or print.
• No refund for buying the wrong paper size — every order includes both A4 and US Letter.

Everything included is shown on the product page before you pay, so you can decide with full information.

Delivery starts as soon as payment succeeds, so an order cannot be cancelled once it is paid. Before you pay, you can close the checkout at any time and nothing is charged. These are one-time purchases, so there is no subscription to cancel.

This is not a refund case. We fix it. If the email has not arrived within 10 minutes, check your spam or promotions folder, then write to sales@aidigitalgen.in with the email address you used at checkout. We resend the download link the same day. The same applies if a link has expired or a file will not open. See the Shipping & Delivery Policy.

The no-refund rule covers products you received. It does not cover payment errors: if you were charged twice for the same order, or money left your account but the order shows as failed and no product was delivered, that amount is returned in full to your original payment method.

Write to us with the payment details. We reply within 1 working day and confirm the outcome within 3 working days. Once a refund is initiated, your bank typically credits it within 5 to 7 working days.

Digital products are general information for personal use. They are not medical advice and are not a substitute for your doctor. If your baby has a diagnosed allergy or medical feeding needs, please follow your doctor's plan first and do not buy the kit expecting a personalised plan.

By completing payment you confirm you have read this policy and agree that the purchase is final.

Email sales@aidigitalgen.in before you buy if anything is unclear. For subscriptions and services, see the main Refund & Cancellation Policy.